COVID-19: A message to our customers

Here at Peoples Bank of Alabama, our logo includes the words "In God We Trust." In times like these, His peace and grace are needed more than ever. We are believing and praying that He will see us through these challenging times. 

Keeping our customers, associates, and communities safe is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves.

Our Branches Are Open to Serve You

Our branch locations are open and maintaining full-service operations through our drive-thrus. For your safety and that of our branch teams, our branch lobbies are closed. However, customers may set appointments by calling local branches for opening accounts, renewing CDs or Safe Box entry. For everyone's safety, our team will clean and disinfect after each appointment.

While we are happy to make arrangements for you to open an account at our local branches, we encourage everyone to consider opening deposit accounts online.

3 Ways to Apply for Loans and Mortgages

Complete an online loan application


Contact a local loan officer


Let our Customer Support team connect you


For all online lending options please visit our online loans page

As we all know this is a fluid situation however we have no plans on closing all of our branch locations. We are here, we are open and we are ready to help you navigate through this difficult time.

If you feel this will create a financial hardship for you, please contact us so we may address your concerns. For current hours and to find a location nearest you, please visit our locations page.

Digital Services

While we are happy to serve your banking needs in the Drive-thru, we strongly encourage you to use our digital tools. Using these tools and other resources for self-service banking and 24/7 account access has never been easier. You can access your accounts online or by using the Peoples Bank Mobile App at your convenience. From there, you can make payments, view transactions, check balances, find an ATM and more. It’s easier and faster (in most cases) to manage your account digitally.

We also offer Photo Deposit and PeoplesPay (Person to Person Payment) all within online or mobile banking. If you haven’t enrolled in online access, it only takes a few minutes. Enroll Now

With Telephone Banking you can access your account information 24/7. Just call 888.537.8772 then select the best option to meet your needs. 

Financial Hardships

We also understand that there may be instances where customers find themselves facing financial difficulties. Peoples Bank is here to help and we encourage customers who may be impacted to reach out to discuss how we might be of assistance.

These are hard times for everyone, so we are taking the following measures to help our communities beginning March 23, 2020.1
  • Penalty-free CD withdrawal2
  • Waived fees for excessive withdrawals on all savings and money market accounts3
  • Other deposit account fee waivers based on your needs4
  • Loan and credit card payment relief, including no late fees5

In addition, we will be refunding all foreign ATM transaction fees for our account holders beginning March 19th, 2020 through April 30, 2020.

Should you find yourself in need of assistance, please contact us.

SBA Assistance

Businesses impacted may be eligible for the new Economic Injury Disaster Loan Program through the Small Business Administration (SBA). These loans are made DIRECTLY to the business by the SBA for working capital needs.

Businesses can learn more or apply directly at https://disasterloan.sba.gov/

Our bankers are available to answer your questions, so please give your banker a call directly or call 877.788.0288 and let our customer support team connect you.

What you can do to protect yourself

Update your contact information and follow us on our social media channels

Having the correct contact information helps us reach you when needed. We will never contact you and ask for personal information such as account numbers or social security number. However, if we notice anything suspicious, we need to be able to reach you quickly. And social media provides us the quickest way to share breaking information about business operations.

Follow safety protocols

Continue to follow the Center for Disease Control and Prevention (CDC) recommendations on personal hygiene and social distancing. You can find more information by visiting cdc.gov. Join in the President's 15 Days to Slow the Spread

Be fraud aware

Scammers are working hard to take advantage of you during the Coronavirus outbreak. Follow these tips to protect yourself. 

  1. Monitor your accounts – use online and mobile banking to check transactions on all your accounts. Report any suspicious activity as soon as possible. 
  2. Text, Phone, and Email scams – as a best practice, never click links in emails or text messages when you didn’t initiate the contact. Also, don’t give out information to incoming calls. Fraudsters are sending emails claiming to have important updates from the CDC or other well-known organizations in an attempt to install malware on your computer. Never enter sensitive personal information or click on links in these emails.
  3. Only visit legitimate websites – fake websites and tracker maps can download malicious malware on your device. Go directly to health organization websites for information updates. 
  4. Give the right way – we all want to help, but scammers are posing as charities asking for donations via gift card or pre-paid money cards. If asked to give this way, it is fraud. Don’t do it. 

See the Federal Trade Commission's Coronavirus Scams page for more information on Coronavirus related fraud scams. 

It’s also worth noting that your money is safer in a bank than in your own home. The Federal Deposit Insurance Corporation (FDIC) insures deposits up to $250,000, per account holder for each qualified account type, per insured institution. If you have your money hidden in your home and your house burns down, there may be limits on what your insurance will cover. If you need cash, Peoples Bank of Alabama ATMs are available.

As always, the health, safety, and well-being of our customers, our associates, and our communities is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our customers as needed.

  1. All assistance is available for a limited time, may be subject to other exclusions and restrictions, and is subject to change or withdrawal without notice, all in the sole and absolute discretion of Peoples Bank of Alabama. 
  2. The no-penalty offer allows customers to make one partial or complete withdrawal without penalty. The penalty-free withdrawal must be made more than seven days after the issue date or the most recent renewal date (whichever is later). Any other withdrawals will be subject to penalties. 
  3. Savings and Money Market accounts remain subject to conversion to transaction accounts for exceeding periodic withdrawal limitations. See terms of account or contact a Peoples Bank of Alabama banker for details.
  4. Decisions on waivers are made in the sole discretion of Peoples Bank of Alabama. 
  5. The terms of any payment deferral or extension will be disclosed to the customer at the time of the request.