Online Privacy Policy

At Peoples Bank of Alabama, keeping your personal information secure is important to us and we value your trust. Our Online Privacy Policy describes how information is collected by and through our website, mobile applications (Apps) and how that information may be used and shared. This Online Privacy Policy is intended to supplement the disclosures in any Privacy Policy that you may have already been presented by us in connection with online banking or other services.

The Types of Information We Collect

Through your use of the Services, we may collect personal information from you in the following ways:

(a) Personal Information You Provide to Us.

  • We may collect personal information from you, such as your first and last name, address, e-mail, telephone number, and social security number when you create an account.
  • We will collect the financial and transaction information necessary to provide you with the Services.
  • If you provide feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
  • We also collect other types of personal information that you provide voluntarily, such as any information requested by us if you contact us via email regarding support for the Services.

(b) Personal Information Collected from Third Parties. We may collect certain information from identity verification services and consumer reporting agencies, including credit bureaus, in order to provide some of our Services.

(c) Personal Information Collected Via Technology. We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services, such as:

  • Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, network information (e.g., WIFI, LTE, 5G), and general location information such as city, state or geographic area.
  • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
  • Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
  • Local storage technologies, like HTML5 and Flash, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
  • Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
  • Location Information. If you have enabled location services on your phone and agree to the collection of your location when prompted by the Services, we will collect your location information when you use the Services; for example, to provide our fraud detection services. If you do not want us to collect this information, you may decline the collection of your location when prompted or adjust the location services settings on your device.

How We Use Your Information Collected in the App

(a) General Use. In general, we use your personal information collected through your use of the Services to respond to your requests as submitted through the Services, to provide you the Services you request, and to help serve you better. We use your personal information, in connection with the App, in the following ways:

  • facilitate the creation of, and secure and maintain your account;
  • identify you as a legitimate user in our system;
  • provide improved administration of the Services;
  • provide the Services you request;
  • improve the quality of experience when you interact with the Services;
  • send you administrative e-mail notifications, such as security or support and maintenance advisories; and
  • send offers, and other promotional materials related to the Services.

(b) Compliance and protection. We may use your personal information to:

  • comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities;
  • protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
  • audit our internal processes for compliance with legal and contractual requirements and internal policies;
  • enforce the terms and conditions that govern the Service; and
  • prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

(c) Creation of Non-Identifiable Data. The App may create de-identified information records from personal information by excluding certain information (such as your name) that makes the information personally identifiable to you. We may use this information in a form that does not personally identify you to analyze request patterns and usage patterns to enhance our products and services. We reserve the right to use and disclose non-identifiable information to third parties in our discretion.


Email and Text Security

Never provide sensitive information through email or text, such as, but not limited to,

  • Online Banking Credentials,
  • Multifactor Authentication (MFA) Code,
  • Zelle® Secure Token for transaction Authorization,
  • Social Security Number,
  • Account Number or
  • PIN numbers.
We will never ask you to send this information through email or text.
Online SecurityProtect your computer from criminal attacks. Visit our Information Security page.
CookiesCookies are files created and used by the websites you visit to store your login state, remember your site preferences, or personalize content. When a user registers a browser or device, a cookie is saved within the user's browser, and a corresponding record is held within the online banking system. When a user next logs in on the browser or device, the system checks for the saved cookie and, if it finds it, allows the user to bypass MFA. If the cookie expires or is removed from either the user's browser/device or the registration is cleared from online banking system, the user will be prompted to go through the MFA process and re-register their device. For Maximum Security, we recommend Do Not Register Device.
Peoples Bank of Alabama Mobile ApplicationsPeoples Bank of Alabama Mobile Apps may access features on your mobile device such as, but not limited to,
  • Camera, such as Photo Deposit
  • Locations, such as Maps
  • Access to External Storage, such as Secure Message Attachments
  • Contact List, such as Person to Person Payments Recipient List.
Information can be monitored on a continuous basis in the background only while the feature(s) are being used or not at all, depending on the end user’s selection. The end user can change his/her/their permissions at any time in their device settings.
Geo-LocationPeoples Bank of Alabama MyCardRules ™ App periodically collects, transmits, and uses geolocation information for enabling features such as, but not limited to, card use and alerts to prevent fraudulent activity, but only if the end user expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the feature(s) are being used or not at all, depending on the end user’s selection. The end user can change his/her/their location permissions at any time in their device settings.
Links to Third Party SitesThe information and disclosures contained in this Policy apply only to our Apps. Our App may contain links to third party websites. When you click on a link to any other website or location, you will leave the App and go to another site and another entity may collect personal information from you. The App’s link to any other website or location is for your convenience and does not indicate our endorsement of such other website or locations or its content. If you link to a third-party website from our Apps, the third-party website will not be governed by this Policy. We recommend that you review the internet or online privacy notice for any third-party website you visit.
Google AnalyticsMany websites and apps use Google services to improve their content. When they integrate Google services, these sites and apps share information with Google. We use Google Analytics to better understand how users are visiting and using our sites. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google.
Children’s Online PrivacyOur Sites are not targeted to individuals under thirteen (13) years of age. We do not knowingly collect information from children under 13 without parental consent.
Privacy PolicyFinancial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect share and protect your personal information. Pleas read this notice carefully to understand what we do. Privacy Policy

Questions or need help?

If you have questions or need help with any of this information, please call us at 877-788-0288 or complete the contact form below.

Please do not enter your account number, social security number, or any other confidential information in this area.